We won't be able to process your return without it. Just a friendly reminder: Please make sure to obtain an RMA number before returning any Keyboards. After browsing .jp, I found that a lot of QWERTY/104-key keyboards are actually sold in Japan, and they have specific key combinations to emulate the /. Upon inspection and determination of a defective Keyboard, a new Keyboard will be sent to you at no additional cost. I want to practice typing with a kana input keyboard layout, however I don't have an 109-key Japanese keyboard. If our technical support team is unable to resolve the issue, we will provide you with an RMA number (Return Material Authorization). We will handle your request and work towards finding a solution. If you encounter any issues with a keyboard purchased from us, please reach out to us first. Please note In order to qualify for reimbursement, it is essential that you contact our customer service team first to obtain the necessary instructions before returning your parcel. ![]() Please note that replacement items don't extend or restart the warranty period. We also offer a 3 months warranty for our Keyboards from the purchase date. ![]() On the manual you can read that in the Vaio Internet site you can obtain the explanation of them but I cannot find the right page where to find these informations. I suppose my notebook has an Italian keyboard. To achieve this, we provide a 30-day money-back guarantee, except for warranty and return for defects. Really I have not any problems but simply I wanted to know all the keys of my keyboard for better using it and and at the best way. ![]() Our objective is to convert partial customer satisfaction to "Total Customer Satisfaction".
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